General Terms and Conditions

Last Updated: 4 June 2026

These Terms and Conditions apply to all purchases made through the website of Sophia Rosemere.

1. Applicability

By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.

2. Product Information

We make every effort to accurately describe our products and provide up-to-date information. Colours may vary slightly depending on your screen settings.

Typographical errors, pricing errors and other inaccuracies may occasionally occur. No rights may be derived from such errors.

3. Orders and Payment

Orders will only be processed after full payment has been received.

We accept secure payments via Apple Pay, Google Pay, Visa, Mastercard and Shop Pay. All transactions are processed through trusted and secure payment providers to ensure your information remains protected.

Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time (dispatch): 1 to 3 business days.

• Shipping time after dispatch: 1 to 7 business days, depending on the destination.

• Orders are shipped directly from our supplier in China; customs duties and import charges may apply.

• All delivery times are estimates only. Delays caused by high demand, public holidays, customs procedures or other circumstances beyond our control do not entitle customers to cancellation or reimbursement.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions.

Cancellation after an order has been placed is not permitted, and a refund or chargeback may not be initiated before the item has been delivered and received.

6. Liability

We are not responsible for loss or damage during transit where tracking information confirms that the parcel has been delivered to the address provided by the customer.

In all circumstances, our liability shall be limited to the purchase price of the relevant item.

Customers are responsible for ensuring that all delivery information is accurate and complete.

7. Intellectual Property

All content displayed on this website, including but not limited to text, photographs, logos, graphics and website design, is the property of Sophia Rosemere and may not be copied, reproduced, distributed or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@sophiarosemere.com.

We aim to respond to all complaints within 5 business days.

For complaints relating to sizing, fit or product quality, customers should include clear photographs and a detailed description of the issue.

9. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with Dutch law.

Any disputes arising from or relating to these Terms and Conditions shall be submitted to the competent court in the district where Sophia Rosemere is established, unless mandatory law provides otherwise.

10. Company Information

Company Name: Sophia Rosemere London
Registered Company: Rosemere Fashion 
Registration Number: 99558750
VAT Number: NL005394743B57
Registered Address: Jan van Eyckgracht 104, 5645 LG Eindhoven, The Netherlands
Email: info@sophiarosemere.com